Nothing here is decoration. Each source carries the same three-part ledger wherever it appears: what it supports, what it does not support, and what Sougata is doing with it.
Navigating the Jagged Technological Frontier: Field Experimental Evidence of the Effects of Artificial Intelligence on Knowledge Worker Productivity and QualityFabrizio Dell'Acqua, Edward McFowland III, Ethan Mollick, Hila Lifshitz-Assaf, Katherine Kellogg, Saran Rajendran, Lisa Krayer, François Candelon, Karim Lakhani · HBS Working Paper 24-013; forthcoming in Organization Science
A preregistered field experiment with several hundred management consultants. On tasks inside the model's capability, consultants using GPT-4 finished more tasks, faster, and at higher rated quality. On a task designed to sit outside that capability, those using the tool were more likely to get the answer wrong.
Experimental evidence on the productivity effects of generative artificial intelligenceShakked Noy, Whitney Zhang · Science, vol. 381, issue 6654
A preregistered online experiment in which college-educated professionals completed mid-level writing tasks with or without access to ChatGPT. Access reduced time taken and raised rated quality, and narrowed the gap between weaker and stronger writers.
Generative AI at WorkErik Brynjolfsson, Danielle Li, Lindsey Raymond · NBER Working Paper 31161; later published in The Quarterly Journal of Economics
A field study of a generative AI assistant rolled out to several thousand customer support agents. The tool raised issues resolved per hour, with the largest gains among newer and lower-skilled agents and small effects for the most experienced.
The Tacit DimensionMichael Polanyi · University of Chicago Press (originally Doubleday, 1966)
A short philosophical work arguing that a great deal of human knowledge cannot be fully put into words: people know more than they are able to articulate, and skilled practice depends on that unstated knowledge.